Aged Care Your Way

Empowering people to achieve their goals as they age.

New Way to Stay

Advice and Advocacy for Older Australians

New Way To Stay enables people to turn their goals into reality as they age.


Awarded as a Finalist in the 2020 Future of Ageing Innovation Awards


A Fresh New Approach

Ways To Connect 

Face-to-face contact has resumed and we will continue to offer clients the option of a meeting via video conferencing. Here is what we are doing.


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New Way to Stay is a new-generation consultancy business for seniors that provides a rare and streamlined approach to later-life planning and goal implementation.

In collaboration with you, based on your own situation, we design effective strategies that include advice, risk analysis and a personalised vetting and referral service to solution providers for any of the services you need.

Then, once you are on your way towards implementing solutions, we offer ongoing support and advocacy for you and your family, for as long as it takes, or you choose to have us by your side.

Rather than spend hours online, researching and calling around for help, with just one phone call to New Way to Stay you will be on your way to obtaining an effective gateway that will not only focus on you as an individual but will give you access to a late-life plan that will save you stress, time, money and the common burden of risk that is associated with making hasty uninformed decisions in a later-life crisis.


The New Way to Stay gateway includes the following and more:

• Retirement living and downsizing

• Legal advice

• Financial Advice

• Home care – private and package support

• Clinical guidance

• Residential care placement and advice

• Home modification and safety

• Social and lifestyle support

• Aged care government benefit advice

• Counselling and psychological support

• Education/seminars

• Employee benefit packages


No matter what you need, whether it be confidential research, advice, risk analysis, ongoing support and implementation, or vetting of service providers and referrals, you will receive a service that is confidential, unique, varied, flexible and streamlined.


We offer a total project management service to help clients fulfil their aged care goals. We set them up successfully and safely in the environment of their choosing ensuring needs are met clinically, practically, economically and emotionally.

Client Focused

We introduce our clients to well-researched experts across a broad range of services.

We work with our clients to establish their goals and objectives through the transition to ageing. We research the options available to them and then help them map out solutions. Once agreed we implement the solutions via a network of professional service providers and advisors who we have vetted to ensure high standards are maintained at all times


Quotes from our clients

Jill (Lindfield, NSW)

Louise not only met our expectations but discussed everything with Mum and Dad in a warm, reassuring and professional manner.

Don Swanborough

Senior Aged Care Adviser / Affinity Aged Care Financial Services

We found the New Way to Stay team thorough, competent and caring in their approach and we look forward to working with their clients in future.

Sally (Manly, NSW)

I would have no hesitation in recommending New Way to Stay to anyone wanting a personable, trustworthy and professional team who will support and guide them when the time comes to help an elderly parent or loved one in a crisis.

Dawn (Mona Vale, NSW)

Empowerment to remain at home has never felt so possible.

Susan (Narrabeen, NSW)

I have lost both my parents who needed care and found this information evening tackled real issues that no other organisation has.


My work colleague who came along with me to New Way To Stay's wonderful seminar in July managed to received $10,000 towards a much-needed inclinator for her father, thanks to the information she received from your community aid expert speaker. They are both so thrilled. Thank you for putting on such an informative and empowering evening.

Lisa (Collaroy, NSW)

The help that Louise and Les offered my parents was invaluable - to them, and also to us, as a family. They took the stress out of our relationships, the time pressures from me, and a real weight was lifted from all our shoulders.

Amos Szeps

"Louise has an exceptional ability to connect with the elderly and an enormous bank of relevant knowledge to draw upon. She connected my parents with a myriad of resources which supported them in dealing with my father's Alzheimer's disease recently. Louise genuinely cares about her clients and is hugely attentive to their unique needs, which enables her to offer a tailored approach. She was a gift to my entire family at a particularly challenging time."


More Client Stories

Our Team

We are dedicated, compassionate and professional

Louise Mace – Founder and Managing Director

Louise Mace – Founder and Managing Director

While it is industry skills and experience that have enabled Louise to create the business, it is Louise's firsthand experience with her late father that drove her to change career direction and focus on the innovative concept that is New Way To Stay. As the founder of the business Louise's greatest wish is to empower clients who may be struggling with important later life issues and provide them with a proactive and streamlined approach that will give them more control and a clearer direction towards their goals.

Les Mace - Director

Les Mace - Director

Les has built a successful career in the financial services industry in Australia over the past 40 years. Working at the forefront of the Australian financial services industry, Les has observed the fast-growing need for better financial solutions in the aged care sector.

Wynette Monserrat - Client Advocate

Wynette Monserrat - Client Advocate

Wynette has a Bachelor of Science with Honours and a Master of Business Administration and has held senior management roles in healthcare for over 30 years. Her experience spans the delivery of community therapies for chronic diseases, advanced wound care treatments and continence management. Wynette’s corporate background in community health and aged care, and her personal experience in caring for a brother with an acquired brain injury, has fuelled a passion for helping older people to live a happy and healthy life.

Tanya Harper - Client Advocate

Tanya Harper - Client Advocate

Tanya worked in both the public and private sector at management levels in corporate communications for nearly 30 years prior to undertaking a new business direction focussing in the workers compensation/liability area where she operated her own business for over ten years gaining the trust and respect of the people around her for her ability to listen and interpret people’s needs, and communicating tailored solutions to meet their requirements. Tanya’s personal experience in managing the decline of her own ageing parents provides a valuable insight into how best to help families navigate their way through this difficult process.

Libby Bakewell - Client Advocate

Libby Bakewell - Client Advocate

Libby is based in Melbourne and has over 30 years of experience working in the aviation industry as a commercial pilot and specialising in safety compliance, audit and training. Libby gained direct empathy after taking on the role of advocate for her father's physical, psychological and emotional wellbeing.

Gemma Chilton - Communications Specialist

Gemma Chilton - Communications Specialist

Gemma has a Bachelor of Communications (Journalism) from the University of Technology, Sydney, and has spent over a decade working in media, publishing and marketing. She is passionate about applying her experience as a writer and communicator to New Way To Stay's mission of empowering ageing Australians.


News & Articles

We guide you through your aged care decisions

Lisa (Perth)

Louise was a great resource for me whilst considering options for care for my aunt in Sydney. Living in Perth, […]

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Engracia (Dulwich Hill, NSW)

Louise was great to work with when we needed to plan for my mother’s future requirements for aged care at […]

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Circumnavigating the Aged Care Journey: Louise Mace shares her professional insights on later life planning.

New Way To Stay founder Louise Mace was featured on Into The Valley in May 2022. New Way to Stay […]

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Amos Szeps (Avalon) 

Louise has an exceptional ability to connect with the elderly and an enormous bank of relevant knowledge to draw upon. […]

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A personalised & streamlined service

New Way To Stay

Talk to us today…


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5 months ago

Thanks so much for this lovely acknowledgement Balance Health Phillip Island . We are delighted that Libby Bakewell is in our team and shares all of our passions for making a positive difference. We are here to help . December, we were honored to host Libby Bakewell, a beacon of support and advocacy in aged care. When Libby had to support her her father in his later years, she realised how much there was to organise and how stressful it was, especially still working and supporting her own family. As a result, Libby changed careers and began working for New Way to Stay, who assist clients to navigate everything from My Aged Care support, to financial advice, government benefits, and even palliative care, to ensure they get the most of support available.

Like making a will, being prepared for aged care is very important, and the sooner systems are in place the better. It can be very challenging to get the support you need, especially for home care packages, when wait times can be 12 months to be fully implemented.

New Way To Stay is transforming lives by providing a comprehensive suite of services tailored to meet the unique needs of our aging community. If you or someone you know could benefit from their expert care, visit for more information.

#agedcare #myagedcare #ageing #security #dignity #ageing
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Thanks so much for this lovely acknowledgement Balance Health Phillip Island . We are delighted that Libby Bakewell is in our team and shares all of our passions for making a positive difference. We are here to help .
9 months ago

Thanks to U3A Cygnet for inviting us to speak at their Session earlier this week . It was a privilege to be able to speak to such a fantastic group of people.
#positiveageing #DementiaActionWeek #retirementcommunity #AgedCare #ageingwell
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Thanks to U3A Cygnet for inviting us to speak at their   Session earlier this week . It was a privilege to be able to speak to such a fantastic group of people.
#positiveageing #DementiaActionWeek #retirementcommunity #AgedCare #ageingwellImage attachment
10 months ago

Another lovely review from a clients niece trying to manage her aunts affairs from interstate.
The most rewarding part of what we do is positive impact on our clients lives .

August 2023

Lisa – (Perth)

Louise was a great resource for me whilst considering options for care for my aunt in Sydney. Living in Perth, it was proving a real challenge to know what services were available. From our first contact Louise was extremely considerate and empathetic. Her initial consultation was very thorough resulting in a comprehensive and relevant Care Solution Advice. She recommended the best care facilities to meet my aunt’s care needs, provided overviews and made appointments, all in a very short turnaround time. This allowed me to fly in and meet with a range of potential care facilities. Louise and her team were on hand to answer any queries and make any changes. My aunt has since moved into a lovely care facility. Louise also advised of aspects we had not considered and moving forward she has provided us with options for services such as financial, legal, downsizing and selling the family home. New Way to Stay and Louise’s support has proved invaluable particularly at such a challenging time combined with residing interstate. I highly recommend New Way to Stay and Louise to help you navigate this challenging phase of life.
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