We continue to support and advocate for older Australians and their families throughout the crisis.

New Way to Stay is open for business. Face to face contact is severely restricted at the time of writing this information and is likely to be shut down all together. Here is what we are doing in response. 

 

Contacting New Way to Stay 1800 370707

 

Tailored Advice and Advocacy for Older Australians. You only need to choose which areas you want help in.

“By working together we will help you to design the solutions best suited to your needs”.

 

A Personalised & Streamlined Service

 

New Way to Stay aged care service

 

Contacting New Way to Stay

By phone: Our 1800 370707 phone line will remain open 24/7. We will respond to calls during our normal operating times and we have an after-hours message service in place. If the enquiry is urgent you can contact our Directors on their mobile phones as follows:

Louise: 0488 423229

Les: 0407 799606

Email: We have set up a dedicated crisis email address being enquiries@nwts.net.au or you can still use enquiries@newwaytostay.com.au or use the contact form on our website

Video conferencing: We use Zoom for video conferencing and find it very useful. We are happy to help you connect to us via this technology. 

Banking and invoicing: Our preferred method of payment of invoices is via online banking using direct credit. 

Please quote your invoice number

Our advice process during the crisis

We have streamlined our processes so that they are just as effective over the phone and by using electronic tools.

All correspondence will be sent via email but in cases where people don’t have the required technology or skills we will use priority paid express mail or couriers.

We will conduct interviews with clients and family members over the phone and or by using Zoom video conferencing. This includes our detailed fact finding process. We conduct our research at our office using various resources available to us including our Partner network. 

Client recommendation reports

Our Client Recommendation Reports will be delivered electronically or via express post. We will work through our recommendations over the phone or via Zoom and we will accept a scanned copy of the signed authority to proceed form in order to get plans underway for clients. Introductions to our Partner network will be facilitated via phone or video conference. 

Follow up will be via phone, email and Zoom. Invoices will be sent electronically or via ordinary post and payment will be via online banking. 

One of the great advantages of engaging New Way to Stay is that we have an excellent relationship with our Partners and have direct access to their top management team should any issue arise. We will support and advocate for you. 

Our Partners

Our Partners remain open for business throughout the crisis. They are performing essential services and are in the front line caring for people, offering solutions and giving advice. 

To illustrate that point here is the process one of our Legal Services Partners will employ for producing a Will during the crisis:

  • Instructions are taken over the phone 
  • A draft Will is produced and sent to the client via email or post
  • A follow up call is made by the solicitor to talk through the draft, make sure the client is comfortable and determine if any changes are needed
  • The final document is sent to the client together with clear instructions for signing and witnessing the document – extra care must be taken at this stage
  • The signed document is sent back to the solicitor for checking
  • The solicitor confirms all is in order and the task is completed
  • Invoices are sent to the client and payment is made via internet banking

 

We are proud of the work we are doing and that of our Partner network. If we can help you, a family member or neighbour, please contact us on 1800 370707.

Here are a few more important numbers for reference:

National Coronavirus Health Information Line 1800 020 080
National Coronavirus Health Information Line for those who require translating or interpreting services 131 450
Hotline for people with symptoms 1800 022 222
Australian Government Department of Health 1800 020 103
Lifeline Australia (for anxiety) 13 11 14
Kids Helpline (for anxiety) 1800 551 800
Council of the Ageing fact sheets and resources
1800 449 102