Ian, Helen and Jill (Lindfield, NSW)
When our father became seriously ill earlier this year, we were suddenly in a position where we urgently needed to come to grips with the confusing aged care sector to ensure that he received the best possible care. At the same time we also needed to make sure that our mother was supported during this very stressful time.
A friend who had used Louise Mace of New Way to Stay previously recommended that she could help us. As we both have busy work and family commitments, we needed someone who could quickly understand our family circumstances and importantly who we could feel comfortable with.
Louise not only met our expectations but discussed everything with Mum and Dad in a warm, reassuring and professional manner. She was able to make the intricacies of aged care easier to navigate. This helped both of us, but most importantly Mum and Dad, feel comfortable and confident understanding what was happening.
We highly recommend Louise to anyone is needs support as they travel the aged care journey with their family.
Ian, Helen and Jill, February 2018